We love a good question! If we don’t answer yours here, make sure you get in touch!
What steps are you taking to inimise the spread of COVID-19.
Osborne Heli Tours has in place a COVIDsafety plan. Please visit our dedicated page here to find out more information regarding this.
Can I use my phone while flying in the helicopter?
We presume you’re not wanting to make phone calls! Phones are perfectly fine to be used throughout the flight for taking photos, sharing images on Facebook or Snapchatting to your heart’s content.
Do you offer concession rates?
No, sorry. Fares sold by Osborne Heli Tours are on a per seat basis.
What can I bring with me onboard the helicopter?
On your flight you will be permitted to take only your camera (or phone). All other items and bags can be left in the office for collection at the end of your flight.
Why do you ask for my body weight when I make a booking?
Our helicopters have limited payload they can lift so for the safety of all guests and crew we need to know accurately what the total weight of our aircraft is. This also helps us in planning refuelling requirements for the helicopter. Individual guests in excess of 110kg will be required to pay for an additional seat as we will be required to restrict further seats on the aircraft.
Can I have a window seat?
Seating positions are determined in advance by the pilot or ground crew and are done to keep the aircraft in correct balance for your flight. Most of our aircraft feature window seats for all passengers but we cannot always guarantee this as our aircraft types do change every now and then. When travelling as a pair, we will always give one of you a window seat.
Can I have the front seat?
Front seat passengers are determined in advance by the pilot or ground crew and are done to keep the aircraft in correct balance for your flight. Feel free to request a seat and we’ll see what we can do! Unfortunately, children under the age of thirteen (13) are not permitted in the front.
What happens if the weather is bad?
We like to keep you informed about the weather and give you options. If a decision is made in advance about the weather you will have the option of amending your tour to a date of your choosing or cancel with a full refund.
Will I get motion sick?
Helicopters are aircraft (oh yeah?) and they do sometimes move around and experience turbulence just like any other. In saying this, they are usually a lot smoother in flight than a fixed-wing aircraft which ‘rides the bumps’. The big windows, airflow and distractingly good views keep most people feeling A-OK. We do have sick bags on board just in case though!
Most of our aircraft have two (2) rear-facing seats and three (3) forward-facing seats. If you are prone to air sickness, be sure to talk to our pilot or ground crew and request to face forwards, this should help.
I am pregnant, can I fly?
We always recommend you get the advice of your doctor if you are unsure of your individual circumstances. But generally speaking, if you comfortable flying with us, we are happy to fly you.
Just keep the following in mind:
- We fly to around 3000 feet so there is a slight pressure change.
- Flights occasionally encounter small amounts of turbulence.
- All passengers must wear a lap seat belt.
- All passengers must also wear a lap fitting life jacket.
- Steps are involved in embarking and disembarking.
I have mobility issues, can I fly with you?
We love getting everyone in the air. If you have mobility issues, please just let us know when making a booking. There are steps involved in boarding but we’ll make sure extra staff are on hand to assist with the loading process.
More information here.
How does your payment process work?
When making an advance booking, we require a valid credit card to secure the booking. These details are then stored securely through our booking software provider, Rezdy. When it comes time to fly we charge the card you used in the booking process. We do this in order to minimise refunds in the event of weather cancellations.
If you book in our Port Arthur office, you also have the option of paying EFT and cash.
Gift voucher purchases are charged immediately when booking online.
How does carbon offsetting work?
Our offsetting program works through a partnership with CarbonNeutral – a leading Australian offsetting organisation based in Western Australia.
Helicopters generate unavoidable emissions when they fly so to reduce our net impact on the environment, we calculate the equivalent kilograms of carbon dioxide (and some other gases) generated through our operations by tracking the number of litres of fuel burned. Our partners at Carbon Neutral then plant the equivalent number of trees on unused farmland to “lock up” the carbon in new growth forest.
Find out more information from CarbonNeutral here.
Do I need to reconfirm my flight?
No, there is no need to confirm. If we need to make any changes due to weather, we will get in touch with you. You will receive reminder emails from us in the lead up to your tour.
How does check in work?
Just turn up 20 minutes prior to your departure time, we will confirm your details, show you on the map where we’re flying, introduce you to your fellow passengers, safety brief and then get you into the sky!
More details in Terms and Conditions