Quality & Safety

At Osborne Aviation, we strive to uphold the highest level of quality, safety and environmental management.

Five years ago Osborne Aviation began a comprehensive review and overhaul our company systems, including introduction of a quality and safety management system. During this process we examined our experiences in 20+ years of operation and combined this with input from regulators, leading industry associations and the Quality (ISO9001) and Safety (AS4801) standards. The result is an integrated management system specially tailored to the real utility flying that we specialise in. Given that 99% of our flying is low level aerial work operations the risks most relevant to us are things like wire awareness, low-level hazards, fire hazards, weather and fuel contamination. We write thorough safe work procedures for all our operations and back this up with effective monitoring and corrective action through our company systems.

Our pilot and ground crew training also focuses on the risks most relevant to aerial work operations. Pilots and onboard system operators attend the leading UAS wire awareness training, as well as fire awareness and HUET (helicopter underwater escape training). Training of our in house pilots focuses on developing each pilot into a well-rounded precision operator, able to conduct long line operations, aerial application, powerline and fire-fighting operations with skill.

Our management has formal training in conducting aviation internal audits. We also use independent external auditors to review different functions within our business and to achieve accreditation of our management systems. Examples of different areas that are audited include Flight Crew Check and Training, Fuel Control and Quality, Maintenance and Financials. By holding ourselves to a higher standard we find that passing external audits by our customers and CASA is a smooth process. While many aerial work operators prefer to fly under the radar we believe that a comprehensive and professional approach to quality and safety leads to repeat customers and longevity in the industry.

Flight following

Our Spidertracks aircraft tracking system allows us to receive constant position updates on our aircraft; this includes pin point GPS co-ordinations, latitude, speed and direction. This ensures that our ground base personnel can effectively monitor the safety of our aerial survey crew.

Additionally, this system also allows live text messaging via satellite, allowing communication between aerial and ground crew effectively in the event of radio failure or satellite signal loss.

For more detailed information about our Quality and Safety Management system or if you have more questions, click here.

Safety information card

Have a look at our latest safety information card here